Good to Know
Frequently Asked Questions
Everything you need to know about booking, our tours, and traveling with us in Sicily.
Booking & Payments
How do I book a tour?
What payment methods do you accept?
We accept major credit and debit cards via Stripe, and Mercado Pago for guests in Latin America.
Is my payment secure?
Yes. All payments are processed through Stripe or Mercado Pago — we never see or store your card details.
Do I need to pay the full amount when I book?
Yes, tours are paid in full at the time of booking to confirm your spot.
Will I get a confirmation?
Yes — you’ll receive an email confirmation with your booking reference right after payment.
Tours & Group Sizes
Are your tours private or shared?
Most of our tours are private or small-group, with a limited number of guests so the experience stays personal.
What languages are the tours in?
Our tours are guided in English, with Italian also available — just let us know your preference when booking.
Are tours suitable for children?
Many of our tours welcome families. Minimum age and physical difficulty vary by tour — check the specific tour page or ask us directly.
What should I bring?
Comfortable walking shoes, sun protection, and water are recommended for most tours. Specific tours (like Etna) may need sturdier footwear — we’ll let you know in advance.
Private Groups & Bespoke Experiences
Do you organize private group experiences?
Yes — we design private experiences for groups of 6 or more, ideal for celebrations, reunions, and team building.
Can you build a fully custom, multi-day itinerary?
Yes. Our tailor-made and luxury tour requests let you tell us your dates, budget, and interests, and we’ll craft a bespoke proposal.
How far in advance should I request a bespoke tour?
The earlier the better, especially in high season (May–September) — but reach out even for shorter notice and we’ll do our best.
Cruise Passengers & Logistics
I’m arriving by cruise ship — can you pick me up at the port?
Yes, we offer pickup and drop-off for cruise passengers docking in Messina, Catania, or Giardini Naxos, timed to your ship’s schedule.
Do you offer airport transfers?
Airport pickup/drop-off can be arranged as part of a tailor-made itinerary — mention it in your request form.
Where do tours usually start?
Meeting points vary by tour and are confirmed with your booking. For cruise passengers, we meet you at the port.
Cancellations & Changes
What is your cancellation policy?
Most tours offer free cancellation up to 7 days before your tour date. Check the specific policy shown on your tour before booking.
Can I change my tour date after booking?
Contact us as soon as possible — we’ll do our best to move your booking to another available date, subject to availability.
What happens if the weather is bad?
For weather-dependent tours (like Etna), we’ll contact you in advance to reschedule or offer alternatives if conditions aren’t safe.